Emerson

Global Strategic Services Project Manager

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Be accountable for overall project performance, including scope, deliverables, schedule, quality, progress, financial targets, and forecasting
  • Directly engage with Emerson local offices, impact partners and end-user customers, with wide organizational impact and visibility
  • Organize and participate in meetings with customers and project team members and ensure timely communications
  • Coordinate and direct highly qualified professional personnel involved in service projects to drive successful project completion
  • Interface with project controls team for project planning, scheduling, billing, budget monitoring, and resource assignment activities
  • Collaborate closely with the Product Support management team to identify resources matched to the service skill requirements
  • Plan multiple customer service projects with varying complexity while maintaining solid customer relationships
  • Ensure Emerson's commitments to customers are met, in accordance with contract, and seek to improve customer satisfaction through resolution to problems with speed and professionalism and consistent customer interaction
  • Work with the Sales, Service, and Projects team from different Emerson local offices to define technical scope, requirements, project targets, expectations, and commitments for pursuits
  • Drive project pursuits of varying complexity to achieve targets for the team
  • Identify risks involved in projects and pursuit activities and put forth risk mitigation plans
  • Initiate and drive changes in current company and/or Global Strategic Services processes for continuous improvement and continued operational sustainability

Requirements

  • BS in Engineering or other technical degrees with the appropriate experience
  • At least 5 years of experience working in a service/project organization interacting with process industry customers and different levels within the organization
  • Knowledge and experience in project management for engineering, servicing and/or operating control systems in plants
  • Must be a creative problem solver and have excellent written and oral English communication skills
  • Demonstrate ability to effectively prioritize, adapting to unforeseen changes, and execute in a high-pressure environment
  • Demonstrate ability to establish effective relationships with customers, business partners and internal organizations to deliver successful services
  • Legal authorization to work in the United States - sponsorship will not be provided for this position
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementengineeringcontrol systemsbudget monitoringresource assignmentrisk mitigationcustomer serviceservice projectsforecastingtechnical scope
Soft Skills
problem solvingcommunicationrelationship buildingprioritizationadaptabilityexecution under pressurecustomer satisfactioncollaborationorganizational impactprofessionalism
Certifications
BS in Engineering