Emerson

IT LAN & Telephony Administrator

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Cluj-Napoca • 🇷🇴 Romania

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Job Level

Junior

Tech Stack

DNSiOSSwitchingTCP/IP

About the role

  • Management of an enterprise LAN, Wireless LAN, Telephony services and associated equipment
  • Ensuring optimal use and maximizing efficiency of LAN & Wireless LAN equipment installed at sites, as well as telephony services, as defined in the service design and according to the agreed SLA
  • Working closely with the design team and transition team to ensure all operational aspects are included in created solutions, while maintaining continuous service improvement
  • Providing Tier 3 support for all LAN, Wireless LAN, and Telephony infrastructure. This includes formal service-level agreements across multiple sites and countries, in various regions of the world, including non-Emerson sites (acquisitions)
  • Ensuring proper escalation of tickets and managing them from initial triage to resolution, acting as the interface between the client and other IT groups or vendors when necessary
  • Participating in formal service reviews with the design team, transition team, service delivery team, and other relevant stakeholders
  • Providing training for the local IT team and new team members when required
  • Taking over LAN/Wireless LAN/Telephony service support for newly implemented sites from the LAN/Telephony Provisioning team and ensuring all necessary documentation is present and complete
  • Reviewing documentation and equipment configurations at existing sites that are non-compliant and correcting them according to LAN/Wireless LAN/Telephony service standards. In rare cases, travel to the affected site may be required
  • During equipment refresh or integration, creating and documenting LAN/Wireless LAN/Telephony equipment configurations, bill of materials, and network topology for selected Emerson sites, in partnership with the design team
  • Ensuring all existing LAN/Wireless LAN/Telephony equipment adheres to the standard configuration, with any deviations documented or eliminated as appropriate
  • Execute iOS upgrades, complying to the versions recommended by the associated design team, to ensure all devices run official vendor supported versions
  • Assisting with planning and installation of hardware, following the hardware lifecycle process and implementation procedures as defined in Service Design
  • Ensuring LAN/Wireless LAN/Telephony equipment, central tools, and any configurations allow restoration or recovery in case of disaster within a timeframe compatible with the service-level agreement
  • Extract and review data within logging tools to proactively address potential problems
  • Assist with keeping all LAN/Wireless LAN/Telephony operating procedures and documentation up to date
  • Maintaining a high level of security for all LAN/Wireless LAN/Telephony equipment, including but not limited to running vendor-supported versions, physically securing devices, and managing and monitoring access to devices and software
  • Assisting the IT & BMO team in managing maintenance contracts, ensuring all active LAN equipment is properly supported and maintained, and reporting dates when support is nearing expiration
  • Participating in disaster recovery plan (DRP) tests and contributing to maintaining DRP processes at the highest standards, in collaboration with security, design, transition, and service delivery groups
  • Creation and submission of Root Cause Corrective Action plans using standard templates

Requirements

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • Minimum 1-2 years of experience in a LAN/Telephony management role, preferably in an Enterprise environment
  • CCNA Routing and Switching certification or equivalent
  • ITIL certification or equivalent awareness is beneficial
  • Language knowledge: must be fluent in business English (speaking / writing )
  • Knowledge of IP Telephony using Cisco Unified Communications Manager, Microsoft Teams Telephony
  • Experience with technologies such as TCP/IP, QoS, 802.1x, enterprise switching, and routing
  • Thorough understanding of DNS and DHCP services
  • Knowledge of network equipment administration and configuration: Solar Winds, Cisco Catalyst Center, Ziro
  • Microsoft Visio proficiency
  • Familiarity with network monitoring and management tools
  • Ability to document technical processes and procedures
  • Willingness to travel for short periods of time
Benefits
  • Ongoing career development opportunities
  • Mentorship and training programs
  • Supportive and inclusive work environment
  • Employee development programs
  • Opportunity to make a lasting impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LAN managementWireless LAN managementTelephony servicesIP TelephonyTCP/IPQoSDNSDHCPnetwork equipment administrationnetwork configuration
Soft skills
communicationtrainingproblem-solvingdocumentationcollaborationescalation managementservice improvementcustomer serviceteamworkadaptability
Certifications
CCNA Routing and SwitchingITIL certification