Technical Lead – Valve Condition Monitoring Service
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Marshalltown • Iowa, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecurityFirewalls
About the role
- Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities.
- Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs.
- Act as a technical liaison between regional teams and central engineering, software development, and support resources.
- Ensure compliance with industry standards and internal quality protocols during service implementation.
- Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues.
- Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance.
- Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues.
- Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction.
- Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices.
- Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence.
- Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs.
- Identify recurring issues and lead root cause analysis efforts to implement long-term solutions.
- Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems.
- Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity.
- Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness.
- Define, document, and continuously improve the end-to-end VCM implementation process.
- Ensure consistent execution across projects, including planning, installation, commissioning, and validation.
- Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams.
Requirements
- Bachelor’s degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience
- 5 Yr experience in IT/OT systems for industrial and enterprise environments, including networking, credential management, domain services, and application integration.
- Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments.
- Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies.
- Proven experience in customer-facing technical role, root cause analysis (RCA) process, diagnosing anomalies, connectivity issues, and system failures across field devices and control network.
- Experience acting as a technical authority/liaison across regional teams, central engineering, and customer stakeholders; able to run workshops and deliver training.
- Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels.
- Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented.
- Able to define, document, and continuously improve implementation processes, create service manuals & troubleshooting guides, and maintain high-quality knowledge base content.
- Excels at self-managing workload and executing multiple concurrent projects to meet deadlines.
- Ability to effectively interact with all levels of the organization to meet milestones.
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition programs
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisdata collectiondata diode solutionssecure data architecturesnetworkingcredential managementapplication integrationindustrial control systemsIIoT technologiesservice implementation
Soft skills
communication skillspresentation skillsinterpersonal skillsproject managementanalytical thinkingorganizational skillsdetail orientedself-managementleadership by influencecustomer engagement