Emerson

Technical Support Engineer

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

LinuxPython

About the role

  • Resolves technical issues for customers focusing on Enterprise and Strategic Tiers.
  • Partners with Sales to recommend a support strategy for targeted accounts.
  • Resolves platform and systems issues escalated by NI Stakeholders across all regions.
  • Manages critical escalations to R&D and maintains relationship with R&D Support Coordinators and Developers.
  • Educates other TSEs through advanced or customized training & continuous educations.
  • Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding).
  • Captures and documents knowledge/processes to enable self-service resolution and department proficiency.
  • Provides feedback on improvements to the customer experience to relevant teams cross-functionally.
  • Reports design, reliability, or maintenance issues or bugs to R&D.

Requirements

  • Bachelor of Engineering or Computer Science required with preferred bachelor's in electrical engineering, Computer Engineering, or Computer Science.
  • 5+ years of work experience in a customer-facing technical role or other relevant industry experience.
  • Experience owning and advocating for customer issues or needs by providing quick and valuable troubleshooting towards issue resolution, as well as owning internal escalation where necessary.
  • Experience prioritizing multiple tasks.
  • RF test fundamentals like S-parameters, VSWR (return loss, and reflection coefficient), Power measurements (dBm, dBW, RMS versus peak)
  • RF test equipment familiarity (NI VRTS preferred, other vector or spectrum analyzers acceptable)
  • FPGA familiarity
  • Proficiency in one or more programming languages is required. (LabVIEW experience is preferred, else C#, C++, or Python).
  • Availability to travel up to 20% of time.
  • US Citizenship, able to support customers in the aerospace and defense industry.
  • Familiarity with Linux systems (Ubuntu or RHEL)
Benefits
  • We provide a variety of medical insurance plans, with dental and vision coverage.
  • Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.
  • Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingRF test fundamentalsS-parametersVSWRPower measurementsRF test equipmentFPGALabVIEWC#C++
Soft skills
customer advocacyproblem-solvingtask prioritizationcommunicationtrainingrelationship managementfeedback provisioncross-functional collaboration
Certifications
Bachelor of EngineeringBachelor of Computer ScienceBachelor of Electrical EngineeringBachelor of Computer Engineering