Emerson

Product Engineering Manager

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Round Rock • Montana, North Carolina, Pennsylvania, Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

MS SQL ServerSQL

About the role

  • Lead and mentor a team of MES Software Product Engineers to deliver exceptional application support.
  • Diagnose and troubleshoot customer issues in live production environments, ensuring timely and effective resolutions.
  • Implement innovative techniques to optimize processes and reduce troubleshooting time.
  • Collaborate across teams to champion customer priorities and drive improvements through internal processes.
  • Own and manage customer communications with professionalism and clarity.

Requirements

  • B.S. Chemical, Biomedical, Software or other related Engineering, Computer Science, or related field.
  • Experience providing technical solutions directly to customers, ideally in troubleshooting software installations.
  • Strong communication skills for managing complex technical discussions and drafting clear documentation.
  • Previous experience with MES development, test, or implementation (preferred).
  • Solid knowledge of Microsoft SQL Server with ability to understand database schema and read/write/understand SQL queries (preferred).
  • Experience managing technical resources (preferred).
  • System administration or support experience in a Windows environment (preferred).
Benefits
  • We provide a variety of medical insurance plans, with dental and vision coverage
  • Employee Assistance Program
  • 401(k)
  • Tuition reimbursement
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
MES developmenttroubleshootingMicrosoft SQL ServerSQL queriessystem administrationsoftware installationtechnical solutionsprocess optimizationdatabase schema
Soft skills
leadershipmentoringcommunicationcustomer communicationcollaborationproblem-solvingprofessionalismclarity