Technical Support Engineer Intern, Italian Speaking
Emerson
internship
Posted on:
Location Type: Hybrid
Location: Debrecen • 🇭🇺 Hungary
Visit company websiteJob Level
Entry Level
About the role
- Handle inbound technical support requests (Phone, Email, Web).
- Validates customer entitlements and approves exceptions for unentitled customers.
- Dispatch out-of-TSR scope technical issues to the appropriate support group.
- Create and manage customer data records within our applications to ensure proper data integrity.
- Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
- Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Learns and adopt Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
- Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
- Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
- Intermediate or advanced English and Italian, oral and written.
Benefits
- We foster an environment that encourages innovation, collaboration, and diverse perspectives
- Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive
- Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdata managementcustomer data integrityincident resolutionKnowledge-Centered Service (KCS)installationimplementationactivationmaintenance
Soft skills
customer interaction ownershipcommunicationproblem-solvingescalation management