QA Engineer

• Efficient Customer Quality Issue Management
• Develop, monitor, and present key internal metrics to track first time and ongoing Quality at NI.
• Provide regular communication to stakeholders and customers through formal communication plans to assure clarity on status, next steps, and resolution of issues.
• Drive root cause analysis to identify permanent corrective actions to prevent issues from recurring.
• Ensuring Customer Success and Satisfaction: Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
• Ownership of Customer Communication (Recalls, Notifications, & Product Change Notifications). Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
• Lead the organization to proficiently execute RCCA activities (8D, 3L5W, 5Why, FMEA) and the application of other Quality tools to foster a culture of continuous improvement in terms of quality, cost, and efficiency.

Quality Engineer

QA Automated Engineer III

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Data Quality Assurance Specialist