Support Engineer

• To receive and record customer orders and related supporting documents.
• To ensure all customer orders are accompanied by the required specification/sizing sheets, data sheets, and other supporting documents applicable.
• To verify product services required in the customer order (tests, certificates, COO, etc.) are available and applicable to the products selected.
• To identify special instructions in the order and/or attachments, and ensure they are properly captured and addressed in the customer order.
• To validate pricing and commissions for standard/special constructions/product services per internal guidelines.
• To conduct ITC screening of each order and coordinate with the site compliance leader for approval/report as necessary.
• To raise purchase orders to factories if required via ERP System, PMG Portal, or manual PO to non-MRP factories.

Engineer I, Order and Technical Support

Technical Support Representative I

Engineer II – Technical Support, Proposals