Senior Solution Technical Expert – Patient Accounting
Guidehouse
OraclePMPRPATableau
Health Solution Advisor – Patient Accounting
Emerging Tech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
OracleServiceNow
About the role
- Provide Oracle Cerner Patient Accounting solution knowledge and act as a technical advisor to VA solution experts and internal teams.
- Conduct knowledge transfer sessions and support the onboarding of VA solution experts in their respective areas.
- Collaborate with Solution Management Administrators (SMAs) to review task orders, deliverables, and ensure timely, accurate completion.
- Analyze current-state workflows and assist in the design of future-state workflows and process diagrams.
- Identify potential risks, pain points, and opportunities for optimization within workflows.
- Support management, escalation, and resolution of trouble tickets and change requests.
- Assist in reporting requirements, mapping, identification, and development of EHRM testing scripts; support all testing types and events.
- Assist in reviewing training manuals and job aids for alignment with workflows and configuration changes.
- Support cutover/go-live planning and provide post-go-live support.
- Work with Oracle Health and VA teams on build, design, and workflow changes.
- Provide expertise on functional validation, end-user testing, and integrated third-party EHR solutions.
- Assist in developing and reviewing design documents, workplans, and other project documentation.
- Perform feasibility analysis on potential future projects and provide recommendations to management.
- Collaborate with multiple stakeholders to evaluate, escalate, and resolve tickets using ServiceNow and other tools.
Requirements
- 5+ years of professional experience in healthcare IT, EHR systems, or clinical solutions.
- Experience managing complex IT initiatives and major enhancements within healthcare/clinical environments.
- Bachelor’s degree in Healthcare IT, Computer Science, Electronics Engineering, Engineering, or a related technical field, or an additional 10 years of relevant experience in lieu of a degree.
- Experience supporting VA programs.
- Millennium Cerner experience on code levels 2018 or higher.
- Knowledge of Cerner Model recommendations and Patient Accounting solution configuration.
- Experience analyzing and developing current/future state workflows.
- Proven ability to identify root causes, recommend courses of action, and support major incident or response efforts.
- Experience facilitating stakeholder reviews, evaluating scenarios, and collaborating with Solution Experts for optimization and effective change.
- Proficiency leveraging ServiceNow for ticket management, reporting, and solution customization.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracle Cerner Patient AccountingEHR systemsworkflow analysisfunctional validationend-user testingEHRM testing scriptsdesign documentationfeasibility analysisCerner Model recommendationsPatient Accounting solution configuration
Soft skills
collaborationproblem-solvingstakeholder engagementcommunicationknowledge transferrisk identificationoptimizationincident managementrecommendation supporttraining alignment
