HVAC Account Coordinator – Operations Coordinator

EMCOR Group, Inc.

HVAC Account Coordinator coordinating maintenance services for EMCOR Mechanical Services. Involves managing customer accounts and ensuring timely service delivery in a hybrid work environment.

Posted 5/13/2026full-timeTempe • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate HVAC maintenance services under the EMS HVAC National Account Team.
Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts.
Ensure work orders are completed to standard and on time.
Daily customer communications and updates to customers.
Handle escalations and be the main point of contact for designated customers.
Process accounts payable, billing and service provider escalations/issues for designated customers.

Requirements

What you’ll need

2+ years’ experience in facilities maintenance, property management and customer service role is required.
2+ years’ experience in managing service delivery for trades labor specific to Heating, Ventilation, Air Conditioning, and/or Refrigeration is required
Must exhibit exemplary written, verbal and interpersonal communication skills.
Experience creating, reviewing, and presenting the materials for customer-facing meetings.
Associate’s degree or equivalent experience.
Advanced proficiency MS Windows Applications, including MS Excel and Word and PowerPoint.
Must be proficient at pivot tables, V look ups, filtering data and trimming formulas in Excel
Must be able to Type min 50 wpm and have good writing skills.
Must live commutable distance to the Tempe AZ office
Must be able and willing to work a hybrid schedule which includes working from the office 4 days a week

Benefits

Comp & perks

Competitive salary
Flexible work hours
Professional development opportunities
Health insurance
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facilities maintenanceproperty managementcustomer serviceservice deliveryHVACRefrigerationMS ExcelMS WordMS PowerPointdata analysis

Soft Skills

written communicationverbal communicationinterpersonal communicationcustomer communicationescalation handlingpresentation skillsorganizational skillstime managementproblem-solvingattention to detail