National Accounts Operations Manager

EMCOR Group, Inc.

National Accounts Operations Manager overseeing HVAC operations while ensuring productivity and customer satisfaction. Building and maintaining relationships with clients and managing team development and improvements.

Posted 4/17/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Builds and maintains customer relationships through client meetings, site visits, phone calls, and other channels.
Work with all lines of business within the branch (Project, Service, and Automation) to implement and evaluate processes.
Review all projects at each site.
Work seamlessly between operations and sales to ensure a sense of urgency.
Contracts with assigned Sales Account Managers.
Work alongside account managers to ensure a timely renewal.
Assist in procuring PO’s, writing amendments, or attaining new contracts (Operations assisting in this area will result in lost incentive, in part or in whole).
Give leads for additional maintenance opportunities to the PM team to quote (the option is for the house to quote).
Give project leads to the Sales department for assignment and follow-up.
Monitors safety incidents and recordables.
Conducts quarterly reviews of progress and measurements with the customer. Proactively manage service levels.
Manage Quality Process - Identify quality control issues and suggest solutions.
Troubleshoot facility issues and initiate actions to ensure client/customer satisfaction.
Ensure associate growth and development through mentoring and training.
Create a safe work environment/safe work practices for EMCOR associates, subcontractors, and clients.
Perform daily, weekly, and monthly facility audits for quality and safety.
Monitor open work order reports and resolve issues for timely completion.
Review PM work order job tasks for clarity and detail. Make appropriate recommendations.
Review all financial reports, detailed work order reports, purchase orders, and invoices.
Ensures that paperwork and work orders from site are completed accurately and timely.

Requirements

What you’ll need

Bachelor’s Degree preferred or equivalent experience
5+ years of previous operations management experience
2+ years’ experience in HVAC commercial service or related field
Must have previous forecasting, scheduling, and real-time operations management
Experience supervising, coaching, and developing staff
Financial acumen, inclusive of cost modeling for sales proposals

Benefits

Comp & perks

medical, dental, and vision coverage
health savings and flexible spending accounts
life insurance
disability
401(k) Savings Plan
College Coach
employee assistance program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementforecastingschedulingcost modelingHVAC commercial servicequality controlfacility auditsproject managementcontract managementcustomer relationship management

Soft Skills

mentoringcoachingcommunicationproblem-solvingteam collaborationcustomer satisfactionleadershiporganizational skillstime managementproactive management

Certifications

Bachelor's Degree