National Accounts Operations Manager
EMCOR Group, Inc.
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $90,000 - $130,000 per year
About the role
- Builds and maintains customer relationships through client meetings, site visits, phone calls, and other channels.
- Work with all lines of business within the branch (Project, Service, and Automation) to implement and evaluate processes.
- Review all projects at each site.
- Work seamlessly between operations and sales to ensure a sense of urgency.
- Contracts with assigned Sales Account Managers.
- Work alongside account managers to ensure a timely renewal.
- Assist in procuring PO’s, writing amendments, or attaining new contracts (Operations assisting in this area will result in lost incentive, in part or in whole).
- Give leads for additional maintenance opportunities to the PM team to quote (the option is for the house to quote).
- Give project leads to the Sales department for assignment and follow-up.
- Monitors safety incidents and recordables.
- Conducts quarterly reviews of progress and measurements with the customer. Proactively manage service levels.
- Manage Quality Process - Identify quality control issues and suggest solutions.
- Troubleshoot facility issues and initiate actions to ensure client/customer satisfaction.
- Ensure associate growth and development through mentoring and training.
- Create a safe work environment/safe work practices for EMCOR associates, subcontractors, and clients.
- Perform daily, weekly, and monthly facility audits for quality and safety.
- Monitor open work order reports and resolve issues for timely completion.
- Review PM work order job tasks for clarity and detail. Make appropriate recommendations.
- Review all financial reports, detailed work order reports, purchase orders, and invoices.
- Ensures that paperwork and work orders from site are completed accurately and timely.
Requirements
- Bachelor’s Degree preferred or equivalent experience
- 5+ years of previous operations management experience
- 2+ years’ experience in HVAC commercial service or related field
- Must have previous forecasting, scheduling, and real-time operations management
- Experience supervising, coaching, and developing staff
- Financial acumen, inclusive of cost modeling for sales proposals
Benefits
- medical, dental, and vision coverage
- health savings and flexible spending accounts
- life insurance
- disability
- 401(k) Savings Plan
- College Coach
- employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementforecastingschedulingcost modelingHVAC commercial servicequality controlfacility auditsproject managementcontract managementcustomer relationship management
Soft Skills
mentoringcoachingcommunicationproblem-solvingteam collaborationcustomer satisfactionleadershiporganizational skillstime managementproactive management
Certifications
Bachelor's Degree