EMC Insurance Companies

Senior Business Analyst – CRM

EMC Insurance Companies

full-time

Posted on:

Location Type: Hybrid

Location: Des MoinesIowaUnited States

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Salary

💰 $92,670 - $128,045 per year

Job Level

Tech Stack

About the role

  • Plans and scopes inter-related initiatives with senior level stakeholders and guides informed decisions about which initiatives to prioritize.
  • Leads meetings with business and technology partners on highly complex, enterprise wide projects to elicit, analyze, translate, and document complex business requirements into technical requirements.
  • Partners with Business Process Management team to create detailed, granular, and development ready requirements/stories for large, highly complex initiatives.
  • Facilitates a team to create process flows outlining processing and handoffs looking for redundancies and opportunities to minimize handoffs.
  • Delivers workflows and recommendations to stakeholders.
  • Drives inter-team communication and individual changes needed to ensure initiatives meet their intended outcomes.
  • Analyzes the big picture impact of proposed solutions and offers a business perspective during the design process.
  • Collaborates with SMEs and stakeholders to identify gaps and propose creative solutions to solve complex business problems with the team.
  • Performs operational reviews as the initiative progresses and looks for opportunities for improved processes to promote efficiency.
  • Assists other Business Analysts in the decision-making process and makes recommendations on direction.
  • Provides technical subject matter expertise to other Business Analysts.
  • Creates testable requirements and/or stories.
  • Performs end-user testing and training tasks.
  • Works closely with the business stakeholders and delivery team to ensure all identified scenarios are properly tested and defects are resolved.

Requirements

  • Bachelor’s degree or equivalent relevant experience
  • Eight years of experience in business analysis, process management, or agile development or related experience
  • Prior experience with software development lifecycles (SDLC), including Agile and Waterfall
  • Professional certifications preferred
  • Experience in financial services industry preferred
  • Advanced meeting facilitation skills using best practices
  • Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
  • Strong knowledge of process mapping tools such as Lucid Charts, Visio
  • Strong knowledge of technical concepts such as client-server, Web applications, and/or Cloud Architecture preferred
  • Excellent knowledge of business analysis and the applicable tools/deliverables
  • Ability to deal with conflict, propose solutions, motivate and drive teams to be high performing
  • Excellent verbal and written communication skills
  • Advanced analytical, problem solving, and organization skills
Benefits
  • Health insurance
  • 401(k) plan match
  • Pension plan
  • OneEMC bonus plan
  • Recognition and anniversary awards
  • Competitive paid time off plan
  • Volunteer time off annually
  • Professional development and growth opportunities
  • Tuition reimbursement
  • Wellness initiatives to improve team member well-being and reduce health insurance costs
  • Flexibility to dress for your day and opportunities for alternative work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisprocess managementAgile developmentWaterfallsoftware development lifecycles (SDLC)process mappingclient-server architectureWeb applicationsCloud Architecturetestable requirements
Soft Skills
meeting facilitationconflict resolutionproblem solvingmotivationteam performanceverbal communicationwritten communicationanalytical skillsorganizational skills
Certifications
professional certifications