Emburse

Business Systems Analyst – Salesforce, Lead-to-Cash

Emburse

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Job Level

Senior

About the role

  • Lead interviews with Sales, Finance, and Operations to document business pain points and desired outcomes.
  • Create detailed process maps, user stories, and functional requirements for Salesforce CPQ Admin and Developers.
  • Manage the Business Systems backlog, prioritizing features based on ROI and strategic importance.
  • Facilitate consensus between conflicting department needs, such as Sales flexibility versus Finance rigidity.
  • Define and lead User Acceptance Testing (UAT) to ensure new features meet the business's quality standards.
  • Develop training documentation and lead sessions to ensure high user adoption of new Lead-to-Cash processes.
  • Provide first-level triage and support to our internal teams to ensure smooth daily operations

Requirements

  • 5+ years of experience as a Business Systems Analyst, specifically within Salesforce-driven environments.
  • A deep understanding of the Lead-to-Cash lifecycle, including quote-to-order and billing processes.
  • Ideally, you have been exposed to Salesforce CPQ and understand its role in the broader business ecosystem.
  • Expert-level ability to visualize complex data flows and business logic.
  • Exceptional verbal and written communication skills, with the ability to influence executive-level stakeholders and clearly articulate technical needs to non-technical partners.
Benefits
  • Competitive pay
  • Flexible work
  • Inclusive, collaborative environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce CPQprocess mappinguser storiesfunctional requirementsUser Acceptance Testingdata visualizationbusiness logicLead-to-Cash lifecyclequote-to-order processesbilling processes
Soft Skills
communication skillsinfluencing skillsfacilitationconsensus buildingtraining developmentproblem-solvingprioritizationstakeholder managementcollaborationadaptability