Business Systems Analyst – Salesforce, Lead-to-Cash

Emburse

Business Systems Analyst focusing on Salesforce solutions to enhance financial operations and support Sales teams. Collaborating with cross-functional teams to drive efficiency in the Lead-to-Cash process.

Posted 4/17/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead interviews with Sales, Finance, and Operations to document business pain points and desired outcomes.
Create detailed process maps, user stories, and functional requirements for Salesforce CPQ Admin and Developers.
Manage the Business Systems backlog, prioritizing features based on ROI and strategic importance.
Facilitate consensus between conflicting department needs, such as Sales flexibility versus Finance rigidity.
Define and lead User Acceptance Testing (UAT) to ensure new features meet the business's quality standards.
Develop training documentation and lead sessions to ensure high user adoption of new Lead-to-Cash processes.
Provide first-level triage and support to our internal teams to ensure smooth daily operations

Requirements

What you’ll need

5+ years of experience as a Business Systems Analyst, specifically within Salesforce-driven environments.
A deep understanding of the Lead-to-Cash lifecycle, including quote-to-order and billing processes.
Ideally, you have been exposed to Salesforce CPQ and understand its role in the broader business ecosystem.
Expert-level ability to visualize complex data flows and business logic.
Exceptional verbal and written communication skills, with the ability to influence executive-level stakeholders and clearly articulate technical needs to non-technical partners.

Benefits

Comp & perks

Competitive pay
Flexible work
Inclusive, collaborative environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce CPQprocess mappinguser storiesfunctional requirementsUser Acceptance Testingdata visualizationbusiness logicLead-to-Cash lifecyclequote-to-order processesbilling processes

Soft Skills

communication skillsinfluencing skillsfacilitationconsensus buildingtraining developmentproblem-solvingprioritizationstakeholder managementcollaborationadaptability