Intern – IT Information Security Analyst
West Bend Insurance Company
ServiceNow
IT Infrastructure Analyst
Embraer
full-time
Posted on:
Location Type: Office
Location: Melbourne • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Provide a positive and high-value experience for IT users and clients across all business units
- Manage service requests (acquisition, replacement, support, maintenance, and returns) using ITSM tools
- Manage the contract for leasing and overseeing IT equipment (desktops, notebooks, tablets, workstations, monitors, peripherals, MacBooks, and new technologies)
- Oversee supplier performance and ensure contractual requirements are met (logistics, installation, support, equipment return)
- Supervise inventory, logistics, and secure data handling for all IT assets
- Participate in equipment homologation and lifecycle management, ensuring compatibility and compliance with company standards
- Monitor service levels (SLA/KPI), analyze reports, and drive continuous improvement
- Act as the main contact between the company and suppliers, handling negotiations and process improvements
Requirements
- Proven experience in IT contract and supplier management
- Knowledge of IT asset lifecycle, inventory, and support processes
- Familiarity with ITSM tools and reporting
- Technical certifications (e.g., Microsoft, ITIL, ISO 20000) are a plus
- Strong analytical, communication, and leadership skills
- Proactive attitude and commitment to resolving issues promptly
- Ability to work collaboratively within multidisciplinary teams
- Experience managing service requests, user guidance, and incident resolution
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT contract managementsupplier managementIT asset lifecycleinventory managementservice request managementincident resolutiondata handlingreportingcontinuous improvementequipment homologation
Soft skills
analytical skillscommunication skillsleadership skillsproactive attitudecollaborative worknegotiation skillsproblem-solvingprocess improvementuser guidancecustomer service
Certifications
Microsoft certificationITIL certificationISO 20000 certification
