IT Support

• Provide a positive and high-value experience for IT users and clients across all business units
• Manage service requests (acquisition, replacement, support, maintenance, and returns) using ITSM tools
• Manage the contract for leasing and overseeing IT equipment (desktops, notebooks, tablets, workstations, monitors, peripherals, MacBooks, and new technologies)
• Oversee supplier performance and ensure contractual requirements are met (logistics, installation, support, equipment return)
• Supervise inventory, logistics, and secure data handling for all IT assets
• Participate in equipment homologation and lifecycle management, ensuring compatibility and compliance with company standards
• Monitor service levels (SLA/KPI), analyze reports, and drive continuous improvement
• Act as the main contact between the company and suppliers, handling negotiations and process improvements

IT Infrastructure Analyst

Audit Manager – Markets