Account Manager

• Acts as the key representative for clients/operators to solve operational, technical, and administrative problems regarding aircraft/spare parts operation and maintenance.
• Develops customer service relationships and visits Embraer aircraft operators; discusses prevention of problems and identifies solutions.
• Works closely with product, sales and engineering teams as client advocate and brand/product ambassador.
• Provides technical support to clients, operators, suppliers, workshops/stations and contracted maintenance companies.
• Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, and technical/operational problems.
• Analyzes structure, aeronautical systems, generators and engines, avionics and electrical systems, costs, and economic viability; presents alternative maintenance/modification solutions.
• Maintains contacts across company units, customers, suppliers, contracted maintenance shops, and technical personnel to provide and obtain operational/technical information.
• Coordinates retrofit campaigns and supports qualification process of maintenance/repair shops by visiting facilities and evaluating infrastructure, materials, equipment, tools, and personnel qualifications.
• Prepares and gives technical/operational training to maintenance professionals and presentations to operators about technological improvements.
• Prepares reports related to technical visits and expenses and stays current with new technologies, maintenance, parts, components, and aircraft types.

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