Assurance Supervisor / Assurance Manager
BPM LLP
Customer Account Manager
Embraer
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Acts as the key representative for clients/operators to solve operational, technical, and administrative problems regarding aircraft/spare parts operation and maintenance.
- Develops customer service relationships and visits Embraer aircraft operators; discusses prevention of problems and identifies solutions.
- Works closely with product, sales and engineering teams as client advocate and brand/product ambassador.
- Provides technical support to clients, operators, suppliers, workshops/stations and contracted maintenance companies.
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, and technical/operational problems.
- Analyzes structure, aeronautical systems, generators and engines, avionics and electrical systems, costs, and economic viability; presents alternative maintenance/modification solutions.
- Maintains contacts across company units, customers, suppliers, contracted maintenance shops, and technical personnel to provide and obtain operational/technical information.
- Coordinates retrofit campaigns and supports qualification process of maintenance/repair shops by visiting facilities and evaluating infrastructure, materials, equipment, tools, and personnel qualifications.
- Prepares and gives technical/operational training to maintenance professionals and presentations to operators about technological improvements.
- Prepares reports related to technical visits and expenses and stays current with new technologies, maintenance, parts, components, and aircraft types.
Requirements
- BS/BA degree required.
- A minimum of 8 years of experience in area of responsibility, or 5-7 years of experience with an Advanced Degree.
- Extensive knowledge in a specialty area and in all other interrelated tasks and responsibilities of the job function.
- Aircraft maintenance aspects knowledge.
- Client support and service quality techniques.
- Ability to read and interpret drawings.
- Knowledge of Embraer products.
- Strong written and verbal communication skills.
- Negotiation techniques.
- Strong technical publications skills.
- Reliability analysis knowledge.
- Understanding of liability (Manufacturer’s responsibility).
- Ability to work in a safe professional manner adhering to OSHA, EPA, State and Federal regulations.
- Employees subject to random drug and alcohol testing under FAA regulations.
- Ability to work independently and remotely and travel as required, often with little or no notice.
- Must possess or be able to obtain a valid passport.
