Embrace

Solutions Engineer

Embrace

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSJavaJavaScriptKotlinLinuxObjective-CPythonSwift

About the role

  • Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
  • Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
  • Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives
  • Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
  • Directly impact product direction by suggesting improvements for customers day to day
  • Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
  • Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Requirements

  • 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
  • Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
  • Working knowledge of Linux and/or Mac OS X command line
  • Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
  • A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
  • Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
  • High competency and low ego, you have a passion for helping people both inside and outside of your company
  • Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings
  • Diploma in Computer Science, Mathematics or related discipline preferred
Benefits
  • equity and other benefits as detailed on our careers page

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mobile developmentweb developmentPythonJavaObjective-CSwiftKotlinJavaScriptLinuxMac OS X
Soft skills
communication skillsproblem-solvingcollaborationcustomer servicecuriosityadaptabilitytechnical integrationsuggesting improvementshigh competencylow ego
Certifications
Diploma in Computer ScienceDiploma in Mathematics