Embrace Software Inc

VP of Operations – AI-Driven Transformation Leader

Embrace Software Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead the integration of AI across product, services, and internal workflows.
  • Partner with Product & Engineering to accelerate AI feature delivery and monetization.
  • Translate AI innovation into commercial value (packaging, pricing, positioning).
  • Embed AI tools internally to improve RFP response time, implementation documentation, support resolution cycles, and sales forecasting.
  • Establish AI fluency and adoption benchmarks across teams.
  • Drive automation of end-to-end workflows, not just point solutions.
  • Own Hirezon’s ARR growth strategy within higher education.
  • Improve expansion revenue through AI-enabled modules and workflow automation.
  • Strengthen enterprise deal execution and executive-level selling.
  • Increase renewal predictability through structured health scoring and data-driven engagement.
  • Align go-to-market strategy with measurable customer ROI outcomes.
  • Full ownership of Hirezon’s P&L and operating plan.
  • Drive EBITDA expansion through operational leverage and AI-enabled efficiency.
  • Improve services margin and implementation velocity.
  • Establish real-time dashboards across revenue, churn, gross margin, and productivity.
  • Align headcount planning with measurable ROI and growth priorities.
  • Build scalable systems for forecasting, renewals, QBRs, and performance tracking.
  • Reduce non-billable effort and increase billable utilization in Professional Services.
  • Improve time-to-value for new customers.
  • Standardize support excellence through SLA visibility and automation.
  • Increase organizational speed and decision-making clarity.
  • Build a high-accountability, AI-forward leadership team.
  • Foster a culture of ownership, experimentation, and measurable results.
  • Promote continuous learning and AI capability development.
  • Develop internal talent to scale with the business.

Requirements

  • 10+ years of senior leadership experience in vertical SaaS or enterprise software.
  • Experience driving digital or AI transformation within a software organization.
  • Proven P&L ownership with strong margin discipline.
  • Background in Higher Education, HR tech, ATS, or public sector software preferred.
  • Experience operating in a portfolio or private equity-backed environment is a plus.
  • Data-driven, execution-focused, and comfortable in high-accountability environments.
  • Strong executive communication and customer-facing presence.
  • Experience building or co-building AI agents and workflow automation systems strongly preferred.
  • Technical exposure and system-thinking mindset considered a major advantage.
Benefits
  • Competitive salary commensurate with experience.
  • Opportunities for career advancement and professional development.
  • Experience collaborating with a diverse, global team within a remote work setting.
  • Comprehensive Health Benefits to support your wellbeing and peace of mind.
  • Employer contributions to your RRSP
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI integrationworkflow automationP&L ownershipdata-driven engagementhealth scoringAI feature deliveryAI-enabled modulesimplementation documentationsales forecastingsystem-thinking
Soft Skills
executive communicationcustomer-facing presencehigh-accountabilityleadershiporganizational speeddecision-making clarityownershipexperimentationmeasurable resultscontinuous learning