Customer Success Manager

• Be the primary point of contact for our customers via phone, email, chat & social media.
• Develop and optimize standards, processes, and guidelines for a scalable, high-quality customer service.
• Implement modern tools & automations (including AI solutions) that increase efficiency and customer satisfaction.
• Analyze customer feedback and derive concrete improvements for product, communication, and processes.
• Act as an ambassador for our mission by supporting people with digestive issues in an empathetic and solution-oriented way.
• Engage with our community on Instagram and other channels.

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