Customer Success Manager

• CRM, email & WhatsApp marketing
• Planning, execution & optimization of campaigns and automations (Klaviyo, ChatArmin)
• Development of targeted customer journeys for customers & partners
• Segmentation, A/B testing, performance analysis, and more with a focus on retention & reactivation
• Collaboration & coordination
• Close alignment with Marketing, Design, Product & Copywriting
• Briefings & sparring for content, landing pages and lead campaigns
• Managing CRM processes with HubSpot, Typeform and Gorgias

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