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Sales Operation Specialist – Order Processing Specialist

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full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • Philippines

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Job Level

Junior

About the role

  • Manage the supply and delivery of cards and media in line with company-established lead times, manufacturing standards, logistics, and customer purchasing cycles.
  • Respond to all customer inquiries by phone and email within service level requirements.
  • Consistently review open projects to meet milestones and designated timelines, manage project scope, and resource availability while delivering regular updates with Stakeholders.
  • Compare product deliveries with issued Purchase Orders and contact vendors with discrepancies.
  • Maintain proactive communication with customers.
  • Stay up to date with industry trends.
  • Responsible for KPI data reporting to reduce expenses and maintain a high quality of service.
  • Ensure customer satisfaction with product, communicate quality concerns to vendor, and provide necessary information to CMSC for customer renumeration.
  • Perform other duties as directed.

Requirements

  • Minimum 1 year of experience in customer service, purchasing, or a similar field.
  • Proficiency with the Microsoft Office suite
  • Experience with NetSuite or other Enterprise Resource Planning system.
  • Good oral and written communication skills
  • High level of communication and interpersonal skills
  • Demonstrates a proven attention to detail.
  • Ability to manage and prioritize competing priorities and tasks.
  • Well-organized and self-motivated.
  • Must work well in fast paced team environment.
  • Establish and maintain collaborative relationships with internal and external stakeholders.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicepurchasingattention to detailproject managementKPI reporting
Soft skills
oral communicationwritten communicationinterpersonal skillsorganizational skillsself-motivationcollaboration