Customer Support

• Analyze end-to-end customer experience workflows to identify bottlenecks and inefficiencies.
• Design and implement solutions that improve case handling speed, automation, and quality.
• Collaborate with the CX team to define success metrics and monitor performance.
• Leverage AI tools, automation systems, and data analytics to enhance productivity and customer experience.
• Document and standardize best practices across tools, workflows, and customer engagement channels.
• Conduct root-cause analyses on recurring customer issues and recommend process or product improvements.
• Partner with Product, Tech, and Customer Success to drive systemic improvements in the customer journey.
• Train and upskill the CX team on new tools, workflows, and efficiency techniques.

Operations Efficiency Associate – Customer Experience

Specialista Assistenza Clienti – 24/7, Italiano + Inglese

Customer Service Specialist – 24/7, French & English

Customer Service Manager