Analyst

• Master and maintain CRM and WFM technology stack (including Virtual Agents, lead management software, etc.). Be the subject matter expert on tech stack systems
• Provide recommendations to enhance tech stack operational efficiencies and innovate user experience based on feedback and insights
• Implement new technology and feature updates from start to finish through collaboration with internal and external clients and across the organization
• Create and publish cutting-edge reporting and dashboards to Customer Division leadership and provide insights and recommendations to business strategies based on data analysis (including platforms such as Salesforce, Tableau, Genesys, PowerBI)
• Stay abreast of industry trends and best practices in channel services and data analysis. Recommend improvements to tools, processes, and strategies based on emerging trends
• Provide channel support to Customer Division teams, such as Sales event/contest setup and documentation and WFM responsibilities, as needed
• Contribute to creating and maintaining documentation procedures and system job aids

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Business System Analyst

Analyst – Communication Services

Senior Category Analyst

WFM Analyst