Refunds and Billing Specialist

ELVTR

Refunds and Billing Specialist supporting client retention and billing inquiries for ELVTR's online education platform. Engage with customers and resolve issues while managing operational tasks.

Posted 5/7/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid.
Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions.
Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes.
Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.
Manage the Welcome Back Credits process for re-engaging former customers.
Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans.
Handle and resolve student billing inquiries, providing clear, accurate, and efficient support.
Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements.
Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
Improve internal processes and offer solutions.

Requirements

What you’ll need

2+ years of experience in sales, customer service, refunds handling, or a related role.
Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.
Proactive problem-solver with a customer-focused mindset.
Strong organizational skills with high attention to detail.
Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools
**Nice-to-haves: **
Payment Recovery (Billing)
Chargeback Management
Work with escalations

Benefits

Comp & perks

Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

refund handlingpayment recoverychargeback managementsales analytics

Soft Skills

communication skillsproblem-solvingcustomer-focusedorganizational skillsattention to detail