ELVTR

Customer Success Specialist – Refunds, Billing

ELVTR

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • - Handle refunds and transfer requests on a day-to-day basis, providing an excellent experience to customers and retaining a high percentage of saved students.
  • - Handle chargeback cases promptly, providing necessary documentation and resolutions.
  • - Maintain the Refunds Report and Monthly KPI report to improve refund-related processes.
  • - Assist students with billing-related questions, payment issues, and account clarifications.
  • - Collect overdue payments ensuring timely follow-ups and adjusting the payment plans.
  • - Maintain accurate, up-to-date customer records in CRM systems and related databases to support reporting and optimization.
  • - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
  • - Work closely with Sales, Tech, Finance, and Support teams to resolve complex cases.
  • - Improve internal processes and offer solutions.**

Requirements

  • - 2+ years of experience in sales, customer service, billing or a related role
  • - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams
  • - Analytical and decision-making skills to assess patterns and propose actionable solutions.
  • - Strong organizational skills with high attention to detail
  • - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools
  • - Positive attitude, self-starter mindset, and strong team collaboration skills
Benefits
  • What We Offer
  • - Competitive salary with performance-based incentives
  • - Generous vacation policy, mental health support, and wellness benefits**Full access to ELVTR courses for personal and professional development
  • - A collaborative, mission-driven, and globally distributed team****
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingrefund processingchargeback resolutiondata analysisreportingpayment collectioncustomer record maintenanceprocess improvement
Soft Skills
communicationrelationship buildinganalytical skillsdecision-makingorganizational skillsattention to detailteam collaborationself-starter mindsetpositive attitude