AI Optimization Specialist

Eltropy

AI Optimization Specialist at Eltropy enhancing the performance of AI Voice and Chat solutions for fintech. Analyzing data and collaborating with cross-functional teams for optimal implementation.

Posted 5/11/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Analyze post-launch conversation data to identify trends, drop-off points, and improvement opportunities
Recommend and implement optimizations to increase intent recognition, improve containment, and enhance user experience
Collaborate with AI SMEs, Implementation Managers, and Product teams to deploy conversational updates
Conduct A/B testing and performance experiments on bot flows, prompts, and fallback handling
Monitor key performance metrics (e.g., containment, escalation rates, satisfaction scores) and report on AI bot health
Contribute to internal best practice libraries, tuning guides, and optimization playbooks
Support ongoing customer education by sharing insights and usage trends

Requirements

What you’ll need

1-2 years of experience working with conversational AI platforms (voice/chat)
Exceptional communication skills - written and customer facing.
Strong analytical skills and experience interpreting conversational data
Familiarity with conversational design principles and LLM Prompt Engineering, Automation
Experience in coding(python) and Prompt engineering
Ability to translate technical findings into clear, actionable recommendations
A relevant degree from a reputable University
Experience working with financial institutions, or contact centers (preferred)
Understanding of AI Voice-specific challenges (e.g., telephony routing, authentication, fallback behavior) (preferred)
SQL or basic data querying/reporting experience (preferred)

Benefits

Comp & perks

Customers are our North Star
No Fear - Tell the truth
Team of Owners

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

conversational AIA/B testingperformance metricsdata analysisPythonLLM Prompt EngineeringautomationSQLdata queryingconversational design principles

Soft Skills

communicationanalytical skillscollaborationcustomer educationactionable recommendations