Onboarding Manager

Eltropy

Onboarding Manager leading implementations for Fintech SaaS clients. Collaborating with teams to ensure successful project delivery and customer satisfaction.

Posted 5/11/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSPMP

About the role

Key responsibilities & impact

Lead Implementations: Manage end-to-end product implementation projects for Eltropy’s customers, ensuring successful deployment, integration, and adoption of our solutions.
Customer-Centric Delivery: Maintain an unwavering focus on customer success and satisfaction, ensuring Eltropy’s solutions meet client business objectives and deliver measurable value.
Cross-Functional Collaboration: Work seamlessly across departments, partnering closely with Sales, Product, Engineering, and Support teams to ensure alignment on project goals, customer needs, and product roadmap.
Project Management Excellence: Utilize strong organizational and project management skills to ensure clear scope, aligned expectations, and accountability across internal and external stakeholders, driving projects to successful completion in a positive and collaborative manner.
Process Improvement & Scalability: Identify opportunities to enhance existing professional services processes, tools, and methodologies, driving consistency, efficiency, and scalability as Eltropy continues to grow.

Requirements

What you’ll need

Extensive Implementation Experience: Proven deep hands-on experience actively implementing, integrating, and managing complex SaaS products - AI Product experience a big plus.
B2B SaaS Enterprise Experience: You’ve worked at SaaS start-up and scale-ups for B2B customers (ideally within Fintech). You understand how professional services teams operate internally and externally.
Adaptability to Growth: Comfort and experience working within a fast-paced, evolving company environment ("decent process but a lot of work to be done to deliver consistency and build the muscle internally"). You are excited by the opportunity to contribute to process maturation.
Exceptional Communication: Outstanding verbal and written communication skills, with a natural ability to educate, articulate complex concepts clearly, and influence stakeholders at all levels.
Collaborative Spirit: A highly collaborative approach, with a proven ability to foster strong relationships and mentor others effectively.
Results-Oriented Project Management: Highly organized, meticulous, and adept at originating alignment, setting clear expectations, and holding teams accountable while maintaining a positive and supportive demeanour.
Process-Driven Mindset: A strong inclination towards identifying efficiencies, documenting best practices, and developing scalable approaches to professional services delivery.
Education: Bachelor's degree in Computer Science, Engineering, Business, or a related technical discipline. Master's degree or relevant industry certifications (e.g., PMP, ITIL, specific UCaaS/CCaaS vendor certifications) is a strong plus.
Work Experience: Minimum of 3 years of overall experience in Professional Services, Technical Consulting, or Implementation roles within the SaaS industry.
Direct experience working with customer implementation projects for UCaaS/CCaaS technology
Familiarity with concepts like APIs, DNS, VPN, and sFTP
Active user of LLM/ML, prompting, Call flow design, consumer conversation design experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationAI product experienceproject managementprocess improvementAPIDNSVPNsFTPLLMML

Soft Skills

customer-centric deliveryexceptional communicationcollaborative spiritresults-orientedadaptabilityorganizational skillsmentoringinfluencing stakeholdersfostering relationshipsprocess-driven mindset

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in EngineeringBachelor's degree in BusinessMaster's degreePMPITILUCaaS vendor certificationCCaaS vendor certification