Director of Professional Services

ELOVATE

Director of Professional Services managing process improvements and stakeholder collaboration. Ensuring project delivery and customer satisfaction in a SaaS environment.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery.
Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand.
Function as a customer advocate in routing information and responding to customer needs within the organization.
Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board.
Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team.
Estimate and accurately forecast monthly delivery revenue.
Maintain up-to-date knowledge of current product offerings.
Deliver online and on-site presentations, tailored to each prospective customer’s needs.
Develop and manage project plans, schedules, success criteria and milestones.

Requirements

What you’ll need

7+ years of management experience in Professional or Technical Services, preferably within a SaaS model.
Superior communicator and strong relationship builder.
Experience collaborating with international teams and remote team members.
Experience with software/hardware implementation or consultative roles (or equivalent experience).
An ability to use data to analyze results and make data-driven decisions.
A passion for customers and a dedication to providing a best-in-class service experience.
An ability to adapt quickly to new software and constantly changing business requirements.
Experience recruiting, coaching, and developing team members.
Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementspolicy developmentproject managementdata analysisrevenue forecastingsoftware implementationconsultative rolesservice capabilities developmentcustomer advocacypresentation skills

Soft Skills

communicationrelationship buildingcollaborationadaptabilitycustomer servicecoachingteam developmentleadershipproblem-solvingcustomer focus