• Provide technical support to customers via phone, email, and other channels.
• Diagnose and troubleshoot software-related issues.
• Log and track bugs using our internal project management system.
• Collaborate with 1st level support to investigate customer-reported problems.
• Communicate findings and insights to product owners.
• Assist external developers using Elorus public APIs (e.g., https://developer.elorus.com/).

Requirements

Bachelor’s Degree in Computer Science, Software Engineering, or related field.
Familiarity with SaaS platforms and REST APIs.
Experience in a technical support or helpdesk environment.
Strong verbal and written communication skills in both Greek and English.
Analytical mindset and strong problem-solving ability.
Empathetic and customer-focused attitude.
**Preferred Qualifications**
Experience working with or supporting APIs.
Ability to explain technical concepts clearly to various audiences.
Strong understanding and passion for technology.
Eagerness to learn and grow in a collaborative environment.

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Hard Skills

technical support
troubleshooting
bug tracking
SaaS
REST APIs
software diagnosis
problem-solving

Soft Skills

verbal communication
written communication
analytical mindset
customer-focused
empathy
collaboration
ability to explain technical concepts

Certifications & Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Software Engineering

Technical Support Specialist – SaaS, API

Support Analyst, L1