Technical Support Representative

Elm Street

Technical Support Representative assisting U.S. customers with product issues for real estate technology company.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills and effective communication abilities to assist customers from diverse backgrounds. Proficient in using CRM tools and Microsoft Office Suite while managing multiple tasks in a fast-paced remote environment.

Highest-signal resume keywords

Technical Troubleshooting ProficiencyCRM Tools Experience (Salesforce, Zendesk)Microsoft Office Suite ProficiencyEffective Communication SkillsMultitasking and Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingBasic HTML/CSS KnowledgeIntermediate Math ReasoningLogical ReasoningProblem-SolvingJira ProficiencyConfluence ProficiencySalesforce ProficiencyMicrosoft Office SuiteWordPress Familiarity

Soft Skills

Effective CommunicationEmpathyConflict ResolutionComposure Under PressureMultitasking

Tools & Technologies

CRM SystemsSalesforceZendeskJiraConfluenceMicrosoft Office SuiteWordPress

Certifications & Qualifications

Associate's Degree in Computer ScienceBachelor's Degree in Information Technology

Industry Keywords

Customer SupportTechnical SupportRemote WorkCustomer Service Experience

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Provide technical assistance to customers as an integral member of the Customer Support team
Handle incoming phone calls, chats, and emails
Address technical support inquiries related to products and services
Troubleshoot browser and technical issues
Provide clear instructions and resolve customer issues promptly
Use CRM and support systems to manage customer interactions
Communicate effectively with customers from diverse cultural and socio-economic backgrounds
Multitask and prioritize tasks in a fast-paced environment
Train and utilize various systems and software programs
Work remotely from a home office environment

Requirements

What you’ll need

Knowledge and experience using CRM tools such as Salesforce or Zendesk
Proficiency troubleshooting issues across various browsers
Strong technical troubleshooting proficiency
Ability to communicate effectively with diverse individuals, resolve conflicts empathetically, and maintain composure
Ability to multitask and prioritize effectively in a fast-paced environment
Familiarity with WordPress and basic HTML/CSS knowledge preferred
Advanced ability to read, write, comprehend, interpret, and communicate effectively
Intermediate math reasoning skills, including performing basic arithmetic and handling units of measure and money
Advanced logical reasoning and practical problem-solving ability
Advanced skills using and training on Jira, Confluence, Salesforce, and native middleware systems
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint, and Teams
Ability to work remotely from a home office environment
Ability to see color and have clear vision at 20 inches or less
Ability to sit, use hands and fingers, reach, talk, hear, stand, lift, push, pull, perform repetitive tasks, work around moderate noise levels, and carry at least 15 pounds without assistance
Ability to frequently balance, kneel, climb, stoop, and crouch
Associate's or Bachelor's Degree in Computer Science, Information Technology, or a related field preferred
1+ years' experience in customer service, or comparable experience
Must be legally authorized to work in the U.S. without visa sponsorship, now or in the future
Must be located in the United States

Benefits

Comp & perks

Remote work
No relocation required
Reasonable accommodations throughout the application and employment process
Base pay of $25 per hour (excluding potential bonus, equity, or benefits)