Elm Street

Full-stack Engineer

• Design, build, debug, and maintain software across the IDX Broker platform
• Build cutting-edge front-end features using state-of-the-art technology such Vue.js and Next.js
• Design, architect and implement new features utilizing a heterogeneous backend based on MySql, Postgres, Elastic Search, and Redis
• Contribute to modernization efforts, including refactoring, service decomposition, UI improvements, and developer experience improvements
• Build and troubleshoot APIs, web applications, jobs, and cloud-based services
• Diagnose issues across distributed systems, including logs, queues, scheduled jobs, and production service dependencies
• Participate in code reviews, documentation, release preparation, and incident response when needed
• Collaborate with internal and external business stakeholders, QA, support, and other engineers to deliver reliable features and fixes

Senior Full Stack Engineer

Account Executive

• Work assigned revival queues daily: abandoned cart contacts, failed or lapsed payment accounts, and post-demo prospects who went cold after a completed demonstration
• Execute structured outbound cadences via phone, email, and where appropriate SMS to re-engage lapsed or cold contacts
• Identify why a contact abandoned, lapsed, or went cold and address it directly in the opening conversation before moving to a sales discussion
• Check GoHighLevel (GHL) for contact ownership before every outreach attempt; if the contact has an assigned owner, route back to that owner immediately and do not conduct a sales conversation on an owned opportunity
• Manage a personal pipeline of revived opportunities from first re-contact through close; maintain structured follow-up until a clear decision is reached
• Coordinate with the assigned AE or Sr. AE when a revived contact is best suited for a full product demo before close; provide a written brief on the contact’s history and current stated interest
• Log all outbound activity, routing decisions, and outcomes in GHL within 24 hours of each contact attempt
• Convert re-engaged contacts into closed monthly subscriptions across Elm Street’s product suite; present options clearly and guide prospects to a decision
• Track and report revival attempt outcomes (contacted, no answer, objection, closed, declined) to surface patterns in which pools, messages, and timing produce the best results
• Meet or exceed monthly closed unit targets; report weekly on revival attempt volume, contact rates, and conversion by pool to the Sales Director

Junior Account Executive – Outbound

• Respond to inbound leads from webinars, marketing campaigns, events, and referrals.
• Deliver engaging product demos and clearly communicate the value of Elm Street’s solutions.
• Qualify prospects and guide them through the sales process from discovery to close.
• Maintain accurate notes and deal tracking in the CRM.
• Follow up on unconverted leads through structured outreach and nurturing strategies.
• Attend industry trade shows and events as needed to promote Elm Street’s offerings.
• Welcome new clients with onboarding calls to ensure a smooth transition.
• Support customers with product questions and basic technical setup.
• Identify opportunities for customers to expand their use of the platform or upgrade services.
• Act as a knowledgeable and empathetic resource for clients looking to improve their marketing and productivity.

Sales Representative

Customer Success Manager

• Build the Customer Success Function
• Design and implement Customer Success strategy, processes, and tooling from scratch
• Establish customer lifecycle frameworks, health scoring, and engagement models
• Define success metrics (churn, retention, expansion, NPS, etc.) and reporting
• Own net and gross retention targets, with a year-one floor of 80%+ GRR
• Identify risk signals and proactively intervene to retain customers
• Develop scalable playbooks for onboarding, adoption, renewal, and expansion
• Leverage AI and automation tools to scale customer engagement and insights
• Continuously improve workflows to reduce manual effort while maintaining quality
• Identify opportunities to introduce intelligent automation across the customer journey
• Serve as the central point of coordination across Sales, Product, Marketing, and Support
• Lead cross-functional initiatives to improve customer outcomes
• Influence roadmap and go-to-market strategy based on customer insights
• Build relationships with key customers where high-touch engagement is needed
• Balance digital-first engagement with strategic human interaction

Director of Customer Success

• Design, build, debug, and maintain software across the VoicePad platform
• Support and improve legacy systems without disrupting critical customer workflows
• Contribute to modernization efforts, including refactoring, service decomposition, UI improvements, and developer experience improvements
• Build and troubleshoot APIs, web applications, background jobs, and Windows services
• Work with both SQL Server and MySQL data models, queries, and operational troubleshooting
• Diagnose issues across distributed systems, including logs, queues, scheduled jobs, and production service dependencies
• Participate in code reviews, documentation, release preparation, and incident response when needed
• Collaborate with product, QA, support, and other engineers to deliver reliable features and fixes

Senior Full Stack Engineer

Junior Account Executive – Outbound

Sales Representative

Director of Customer Success

Software Developer