Senior Field Service Engineer

Ellsworth Adhesives

Senior Field Service Engineer for Ellsworth Corporation providing equipment servicing and maintenance for dispensing solutions. Managing installations, repairs, and customer training in a fast-paced environment.

Posted 5/22/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations
Integrates equipment with customer and/or third-party vendor equipment, as needed
Provides after-sales technical support and machine maintenance training to customers
Performs preventive maintenance on customer equipment as required
Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests
Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
Participates in trade shows as required

Requirements

What you’ll need

4+ Years of direct work experience (2+ years for career level candidates)
Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
Must possess and maintain a valid driver’s license with a satisfactory driving record.
Strong customer service skills with the ability to manage high-stress situations with professionalism
Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
Familiarity with relevant industry regulations and standards
Frequent travel – 25-50% domestic and occasional international
The ability to lift 75 lbs., frequently bending and lifting safely

Benefits

Comp & perks

Health, Prescription, Dental, Vision, Life, Disability
Flexible Spending
401(k)
Employee Assistance
Paid Time Off and Holidays
Wellness Program
Social Events
Community Involvement and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

equipment installationtroubleshootingrepairpreventive maintenancetechnical supportmachine maintenance trainingintegration with vendor equipmentcustomer equipment modificationoverhaulingrefurbishing

Soft Skills

customer serviceprofessionalismstress managementcommunicationfeedback gatheringindependent decision makingadaptabilitytime managementproblem solvingtraining and development

Certifications

Bachelor’s degree in Engineeringvalid driver’s license