Ellis Porter - The Immigration Attorneys

Legal Client Intake Specialist – Immigration

Ellis Porter - The Immigration Attorneys

full-time

Posted on:

Location Type: Hybrid

Location: Troy • Missouri • United States

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Salary

💰 $43,000 per year

Job Level

Junior

About the role

  • Use workflows to manage the full intake process, including things like check-ins, case status updates, and required follow-ups with a high volume of clients each day
  • Monitor and respond to multiple shared inboxes, ensuring timely handling and routing of inquiries from prospective and existing clients
  • Conduct outbound calls with prospective clients to complete consultations and intake steps, answer questions, and move cases forward with same-day or next business-day follow-up
  • Record and regularly update all client information and feedback in HubSpot
  • Support multiple attorney teams by coordinating leads, managing calendars, tracking case assignments, and handling post-appointment follow-ups
  • Review client credentials (resumes, Google Scholar citations, highest degrees, etc.) to support case evaluation and eligibility decisions, ensuring attorneys have complete, well-organized information for consideration
  • Perform additional duties as assigned by management

Requirements

  • Bachelor's Degree or equivalent experience
  • 1+ years of experience in a customer service, administrative, or other public-facing role emphasizing a high level of service
  • Proficiency in HubSpot, Microsoft Office, and/or other CRM systems highly preferred
  • Comfort using firm-approved AI and automation tools to support intake workflows
  • Strong organizational skills and a high level of attention to detail
  • Proficiency in additional languages is valued but not required
  • Ability to work effectively both with a team and independently
  • Cultural sensitivity and passion for supporting immigrants and recognizing their valuable contributions to America's economy and culture
  • Experience working in remote or hybrid environments preferred
Benefits
  • Competitive compensation
  • Health/dental/vision/life insurance benefits
  • 401(k)-retirement savings plan with employer-matching
  • Generous paid-time-off policy
  • Casual attire and the opportunity to enjoy complimentary international cuisine in the office
  • Flexible work schedules, including remote work opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative skillscase managementdata entryclient intakelead coordinationcalendar managementcase assignment trackingcredential reviewattention to detail
Soft Skills
organizational skillsteamworkindependencecultural sensitivitycommunication skillshigh level of serviceproblem-solvingadaptabilitytime managementempathy
Certifications
Bachelor's Degree