Mid-Market Customer Success Manager

Elliptic

Customer Success Manager managing a strategic set of mid-market clients for a cryptocurrency company. Ensuring customer success and driving retention in a dynamic and emerging market.

Posted 5/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own the health, retention, and expansion pipeline across your mid‑market portfolio
Serve as the strategic point of contact for your in‑region customers
Monitor customer usage and health trends
Lead renewal cycles end‑to‑end

Requirements

What you’ll need

Proven experience in Customer Success, Account Management, or Renewals within a B2B SaaS environment
Strong understanding of retention and renewal strategy
Excellent organizational skills with the ability to manage multiple projects

Benefits

Comp & perks

Professional development opportunities
Flexible working arrangements
Work from home options
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementRenewalsB2B SaaS

Soft Skills

organizational skillsproject management