Logistics Process Manager – Cost to Serve
GSK
Operations Associate
Elliptic
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Execute the operational backbone of our revenue engine from initial qualified leads through renewals and expansion. You'll work with HubSpot CRM daily, ensuring data quality, process compliance, and seamless handoffs across the customer lifecycle.
- Work as part of a team maintaining data hygiene and enforce CRM compliance across the full customer lifecycle.
- Support AEs in ensuring deal accuracy, stage progression, and timely updates;
- Coordinate with CSMs ensuring onboarding milestones, renewals, and expansion opportunities are executed in a timely manner;
- Monitor lifecycle handoffs (Marketing→Sales, Sales→CS) to ensure seamless transitions and complete data transfer. Partnering with Head of CRM, Head of Revenue Operations and Director of CS you will:
- Support them to drive execution and triage any breakdowns in process across all lifecycle stages;
- Help Marketing/Sales/CS leaders navigate the CRM data on day-to-day queries;
- Execute workflows and processes designed by strategic operations leaders.
- Work with Business Analysts to improve understanding of the customer lifecycle
- Enable insight gathering by ensuring the GTM data foundations are sound across all lifecycle stages and fix any issues identified;
- Monitor conversion metrics and time metrics data quality;
- Develop and document standard operating procedures (SOPs) to ensure consistency and scalability.
- On-going user provisioning and permissions management;
- Resolve ad hoc questions from the Revenue team and user management;
- Provide L1 support and escalate complex issues to the Head of CRM.
Requirements
- Strong critical and analytical thinking skills; you want to understand the why behind data and grow your data analysis skills
- Have great attention to detail;
- Effective time and project management; and
- A bias to action.
- Experience in a MarOps or RevOps role and is familiar with Hubspot;
- Enjoy working with technology to drive efficiency; you’ve built your own Notion or have tinkered with Zapier.
- Experience working with Revenue organisations in SaaS or high growth start ups.
- Comfortable doing analysis and using BI tools;
- An interest in crypto
Benefits
- Hybrid working and the option to work from almost anywhere for up to 90 days per year
- £500 Remote working budget to set up your home office space
- $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development
- Holidays: 25 days of annual leave + bank holidays
- An extra day for your birthday
- Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.
- Private Health Insurance - we use Vitality!
- Full access to Spill Mental Health Support
- Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries
- £100 Crypto for you!
- Cycle to Work Scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisCRM compliancedata qualityworkflow executionstandard operating proceduresconversion metricsproject managementcritical thinkinganalytical thinkingattention to detail
Soft skills
effective communicationteam collaborationproblem-solvingtime managementbias to action
