Manager, ServiceNow – Digital Workplace Transformation

Elliot Hospital

Manager of ServiceNow & Digital Workplace Transformation leading teams in healthcare IT. Responsible for service delivery and operational processes, enhancing reliability and user experience.

Posted 7/31/2026full-timeRemote • New Hampshire, New Mexico, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operational teams and ensuring compliance with organizational policies and regulatory requirements. Proven expertise in ServiceNow platform administration and service management within healthcare IT environments.

Highest-signal resume keywords

Leadership AccountabilityServiceNow Platform AdministrationITIL Foundation CertificationHealthcare IT ExperienceOperational Team Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service ManagementPlatform ManagementDigital Workplace ManagementProcess MaturityPerformance Evaluation

Soft Skills

Clear CommunicationFeedback ProvisionProfessional Development Support

Tools & Technologies

ServiceNow

Certifications & Qualifications

ITIL Foundation CertificationServiceNow Certification

Industry Keywords

HealthcareRegulatory ComplianceOperational Issues ManagementIncident ManagementGovernance Standards

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide direct leadership and accountability for assigned teams, services, or functional areas, including setting priorities and managing daily execution
Supervise, assign work, evaluate performance, provide feedback, and support professional development of staff
Manage operational issues, incidents, and service disruptions within scope, escalating as necessary to protect patient care, compliance, or business operations
Ensure assigned services comply with organizational policies, regulatory requirements, and governance standards
Participate in planning, execution, and oversight of initiatives, improvements, and changes affecting assigned services
Communicate clearly and effectively regarding expectations, risks, priorities, and performance to leaders, peers, teams, and stakeholders
Respond to urgent operational needs, including participation in leadership on-call or escalation rotations, to ensure service continuity.
And more

Requirements

What you’ll need

Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
ITIL Foundation Certification within 6 months of hire and ServiceNow Certification within 6 months of hire, Required
Minimum of 7 years of IT or healthcare IT experience, with at least 3 years in service management, platform management, or digital workplace domains, Required
Proven experience with ServiceNow platform administration, development, or product ownership, Required
Experience leading operational teams and driving process maturity in a complex environment, Preferred

Benefits

Comp & perks

Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan
And more !