Customer Support

• The Travel Support Specialist is responsible for supporting the needs of the travel department within Elligo Health Research.
• Focuses primarily on administrative tasks with an emphasis on billing, coding, site training and financial support.
• Collaborates with both the Associate Director and the Associate Manager to create back-end support for vendor communications, compliant filings and billing support that is not limited to project support.
• Requires great organization, follow through and strong Excel skills.
• Data entry as required to complete billing process.
• Code transactions into RAMP from vendor receipts.
• Secure vendor invoices.
• Link receipts for vendor charges.
• Pull hotel authorizations and link to internal SharePoint.
• Collaborate with the Project Management team to develop materials for Sponsor and CRO clients.
• Handle multiple projects simultaneously while maintaining communication with the team and/or clients.
• Support travel specialists by sending credit card authorization forms to hotels once booking has been made.
• Assist with site onboarding and lead site training when requested/needed.
• Assist with curating KPI information needed for client submission and tracking.
• Attend internal study meetings to review projects and accept delegated tasks.
• Responsible for entering all daily applicable time accurately into NetSuite.

Travel Support Specialist

Customer Service Representative

Strategic Accounts Software Support Specialist

Customer Support Associate

Hub Support Specialist – Contract

Customer Service Representative