Ellie Mental Health

Client Services Representative

• Submit primary and secondary insurance claims accurately and in a timely manner.
• Review, research, and resolve denied or rejected claims; follow up with payers as needed.
• Manage aging reports and pursue unpaid claims to resolution.
• Respond to patient billing questions and explain balances clearly and professionally.
• Verify insurance eligibility, obtain authorizations, and post payments.
• Secure and manage prior authorizations when required.
• Assist with audits, month-end reconciliation, and financial reporting.
• Collaborate with clinical and administrative teams on documentation, coding accuracy, and billing workflows.

Revenue Cycle, Client Services Specialist

Therapist

• Conduct mental health assessments and establish diagnoses
• Develop and implement individualized treatment plans
• Provide outpatient psychotherapy services
• Complete progress notes, treatment plan reviews, and documentation
• Full-time clinicians maintain 25 client sessions per week
• Collaborate with families, schools, medical providers, and care teams
• Attend clinical meetings, trainings, and supervision
• Provide culturally responsive, evidence-based therapy

Bilingual Outpatient Mental Health Therapist

Billing Specialist

• Be the first point of contact—answer calls, manage emails, and greet clients
• Schedule client appointments and coordinate care
• Maintain compliance with charts, insurance billing, and office documentation
• Work collaboratively with our team
• Submit insurance claims accurately and in a timely manner
• Review and resolve rejected/denied claims
• Manage aging reports and follow up on unpaid or denied claims
• Monitor claim status and ensure timely reimbursement
• Handle patient billing inquiries
• Assist with audits, reporting, and month-end reconciliation
• Make calls to collect patient co-pays/co-insurance
• Verify patient insurance information and eligibility
• Post insurance and patient payments
• Send patient statements and respond to billing inquiries
• Maintain HIPAA compliance and confidentiality
• Collaborate with clinical and admin teams on best practices
• Perform other duties as assigned by Clinic Director

Client Care and Billing Specialist

• Be the first point of contact—answer calls, manage emails, and greet clients with warmth and professionalism.
• Schedule client appointments and coordinate care to ensure seamless support.
• Maintain compliance with charts, insurance billing, and office documentation.
• Work collaboratively with our team.
• Submit insurance claims (primary and secondary) accurately and in a timely manner.
• Review and resolve rejected/denied claims.
• Manage aging reports and follow up on unpaid claims or denied claims and work with insurance companies to resolve discrepancies.
• Monitor claim status and ensure timely reimbursement in accordance with payer timelines.
• Handle patient billing inquiries and provide clear and compassionate explanations regarding account balances.
• Assist with audits, reporting, and month-end reconciliation as needed.
• Make calls to collect patient co-pays/co-insurance.
• Verify patient insurance information and eligibility.
• Post insurance and patient payments.
• Send patient statements and respond to billing inquiries.
• Maintain HIPAA compliance and confidentiality.
• Collaborate with clinical and admin teams on documentation and coding best practices.
• Perform other duties as assigned by Clinic Director.

• Evaluate mental health diagnosis, create and implement treatment plans
• Complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes
• Provide excellent customer service for clients and collaborate with a dynamic team
• Utilize creativity in interventions to help clients achieve and exceed goals
• Prepare and submit individual documentation for each session per company guidelines
• Maintain a caseload of a minimum of 15 client visits per week
• Coordinate services with case managers, families, medical personnel, other staff, and school staff

Part-time Outpatient Mental Health Therapist

• Evaluate mental health diagnoses, create, implement and maintain treatment plans and complete ongoing documentation
• Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in your community
• Maintain a caseload of a minimum of 25 hours per week
• Utilize creativity in interventions to help clients achieve and exceed goals

Mental Health Therapist, Child and Adolescence

• Evaluate mental health diagnoses, create, implement and maintain treatment plans and complete ongoing documentation
• Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in your community
• Maintain a caseload of a minimum of 25 hours per week.
• Utilize creativity in interventions to help clients achieve and exceed goals

Child and Adolescent Mental Health Therapist

• Ability to assess, diagnose, and create/implement/maintain treatment plans
• Full time status clinicians must maintain a caseload of a minimum of 26 client sessions each week (with an ability to see more clients if desired)
• Complete all documentation within assigned time frames
• Participation in clinical staff meetings, trainings

Licensed Outpatient Mental Health Therapist

• Provide school-based outpatient therapy (individual, family, group) and teletherapy (as needed).
• Conduct comprehensive clinical assessments and develop individualized treatment plans.
• Collaborate with school staff through Child and Family Team meetings, MTSS, IEPs, and staff consultations.
• Attend parent-teacher conferences as clinically indicated.
• Maintain accurate clinical documentation in accordance with agency and payer standards.
• Participate in internal supervision, training, and professional development.
• Ensure timely response to referrals (first session within 3 weeks).
• Provide culturally competent and trauma-informed care.
• Deliver services in a manner that minimizes disruption to academic instruction.
• Maintain communication with families and guardians, including obtaining informed consent.

Outpatient Mental Health Therapist – School-Based

• Ability to assess, diagnose, and create/implement/maintain treatment plans
• Full time status clinicians must maintain a caseload of a minimum of 26 client sessions each week (with an ability to see more clients if desired)
• Complete all documentation within assigned time frames
• Participation in clinical staff meetings and trainings

Outpatient Mental Health Therapist

• Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
• Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in our community
• Utilize creativity in interventions to help clients achieve and exceed goals
• Prepare and submit individual documentation for each session per company guidelines and protocol
• For Full-Time status clinicians must maintain a caseload of a minimum of 25 client visits per week
• Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
• Attend and participate in all clinical staff meetings and trainings

• Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
• Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in our community
• Utilize creativity in interventions to help clients achieve and exceed goals
• Prepare and submit individual documentation for each session per company guidelines and protocol
• For Full-Time status clinicians you'll have a caseload of a minimum of 25 client visits per week
• Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
• Attend and participate in all clinical staff meetings and trainings

Mental Health Therapist

• Complete CDAs, evaluate and provide mental health diagnosis, create and implement a treatment plans, and complete ongoing documentation including yearly CDAs, further diagnosis, treatment plan reviews, and progress notes for every session according to company policy
• Maintain a caseload of a minimum of 20 scheduled sessions per week and a minimum of 15 executed client visits per week
• Provide excellent customer service for clients
• Collaborate with a dynamic team to further the mission of filling gaps in our community
• Utilize creativity in interventions to help clients achieve and exceed goals
• Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as indicated
• Attend and participate in all clinical staff meetings and trainings, and other fun stuff that we do

Part Time Mental Health Therapist

Marketing

• Assist with administrative tasks including data entry, organization, and internal systems support
• Support marketing and outreach efforts, including: Social media scheduling and content support, Community outreach tracking, Updating website or marketing materials (as appropriate)
• Assist with client-facing operations (non-clinical only), such as: Answering phones or emails, Intake coordination and follow-up communications
• Help organize office materials, digital files, and internal resources
• Support special projects related to operations, branding, or community engagement
• Collaborate with leadership and staff on process improvement and creative initiatives
• Maintain professionalism, confidentiality, and ethical standards
• Other meaningful tasks that support the growth and mission of the practice

Administrative Intern, Marketing

• Complete comprehensive diagnostic assessments
• Evaluate and provide mental health diagnosis
• Create and implement treatment plans
• Complete ongoing documentation including yearly CDAs, treatment plan reviews, and progress notes
• Maintain a minimum caseload of 30 per week and 25 executed client visits per week
• Provide excellent customer service for clients
• Collaborate with a dynamic team to further the mission of filling gaps in the community
• Utilize creativity in interventions to help clients achieve and exceed goals
• Attend and participate in all clinical staff meetings and trainings