Ellie Mental Health

Outpatient Mental Health Clinical Support Specialist

Ellie Mental Health

part-time

Posted on:

Location Type: Hybrid

Location: Yorktown • Virginia • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Serve as the primary contact for incoming calls and emails from prospective and current clients
  • Respond to inquiries about services, scheduling availability, and provider information with professionalism and care
  • Schedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)
  • Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointment
  • Communicate with clinical staff to support provider availability, cancellations, and urgent patient needs
  • Provide patients with accurate information regarding intake forms, insurance, and billing contacts
  • Manage documentation and ensure all communication is properly logged in our EMR or communication system
  • Escalate complex clinical or billing questions to the appropriate internal team
  • Some social media posts
  • Other stuff we probably forgot to add but just as meaningful and important to your role ;)

Requirements

  • 1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)
  • Strong written and verbal communication skills, with a friendly and empathetic tone
  • Comfortable working in a remote environment with minimal supervision
  • Proficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)
  • Highly organized and detail-oriented with strong follow-through
  • Ability to handle sensitive information with discretion and in compliance with HIPAA regulations
  • Prior experience working directly with clients
  • Be flexible and available during daytime office hours
  • Be accountable for assigned tasks without the need for follow-up supervision
Benefits
  • Competitive salary
  • Opportunity for advancement
  • Flexible work from home options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare customer servicemedical schedulingfront desk operationsdocumentation managementpatient inquiry trackingappointment schedulingbilling knowledgeHIPAA compliance
Soft Skills
written communicationverbal communicationempathyorganizationdetail-orientedfollow-throughflexibilityaccountability