Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems.
Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability.
Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions.
Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams.
Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience.
Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools.
Oversee user and license management, including provisioning, deactivation, and role-based access controls.
Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management.
Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization.
Develop and maintain system documentation, training materials, and knowledge resources for end users.
Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance.
Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements.
Perform other duties as assigned to support departmental and company objectives.

Requirements

Bachelor's Degree in Information Systems, Computer Science, Business Technology, or equivalent experience.
6–8 years of experience administering enterprise business systems such as CRM, ERP, or operational platforms.
Experience managing enterprise platforms such as Salesforce, ERP systems, or similar tools.
Strong understanding of system configuration, workflow automation, and platform administration.
Experience supporting system integrations, APIs, and data exchange between enterprise applications.
Proficiency with reporting, dashboards, and data analysis to support operational decision-making.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Experience supporting enterprise users in a fast-paced, cross-functional environment.
Salesforce Administrator certification or similar enterprise platform certification.
Experience with CPQ, ERP platforms, or enterprise integration tools.
Knowledge of SOQL, APIs, or automation frameworks.
Experience with enterprise data governance, system security models, and access management.
Familiarity with ITIL practices, change management, or system release management processes.
Ability to travel up to 10% as business needs require.
Role requires the following physical capacity: Sedentary: primarily desk/computer work.
Must be legally authorized to work in the USA; Elite does not provide employment sponsorship for this position.

Benefits

Competitive Compensation Package ($126,000 - $140,000 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system configurationworkflow automationplatform administrationsystem integrationsAPIsdata exchangereportingdata analysisdata governanceaccess management

Soft Skills

troubleshootinganalytical skillsproblem-solving skillscommunication skillscollaborationprocess optimizationtechnical expertisetrainingdocumentationstakeholder engagement

Certifications

Salesforce Administrator certification