Customer Support

Elife

Customer support role at Elifegroup handling interactions on social media. Responsibilities include monitoring, analyzing data, and identifying insights.

Posted 5/12/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$0 - R$1,748 per monthWebsite

About the role

Key responsibilities & impact

Monitor and classify information using social listening tools;
Analyze Mar Aberto data and proprietary information;
Attend to and respond to the public efficiently;
Identify opportunities and valuable insights;
Strengthen relationships with consumers through genuine interactions on social media.

Requirements

What you’ll need

Heavy social media user with strong interpersonal skills;
Familiarity with SAC 2.0;
Excellent writing skills (grammar and spelling);
Knowledge of main social networks (Instagram, Facebook, YouTube, X and TikTok);
Previous experience in customer service routines.

Benefits

Comp & perks

Medical insurance
Dental insurance
Childcare allowance
Profit-sharing (PLR)
Employee discount club
Meal voucher
Food allowance
Transportation voucher
Shortened workday (short day)
Birthday day off
Psychotherapy
Life insurance
Partnership with Totalpass
Partnership with Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

social listening toolsdata analysiscustomer service

Soft Skills

interpersonal skillswriting skillscommunication skills