Customer Experience Analyst – Exclusive for Persons with Disabilities

Elife

Elifegroup, uma consultoria global, busca Analista de Experiência do Cliente para pessoas com deficiência. O profissional irá auxiliar em projetos de melhorias operacionais e inovações.

Posted 5/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist in the design and management of operational improvement projects and new technologies;
Monitor and analyze performance indicators related to projects;
Identify opportunities for process optimization and innovation within the company;
Collaborate with the team to ensure effective implementation of proposed improvements;
Stay up to date on trends and emerging technologies in the field.

Requirements

What you’ll need

This position is exclusive for persons with disabilities (PWD); candidates must have a medical diagnosis code (CID) that falls under Law No. 8.213/91 defining disability, and an up-to-date medical report;
Bachelor's degree completed or in progress in communications (Advertising, Journalism, Public Relations, or related fields);
Strong analytical and problem-solving skills;
Knowledge of artificial intelligence technologies.

Benefits

Comp & perks

R$34.57 per day for 22 workdays (gross), which can be used for meals via a Meal Voucher or Food Allowance;
Commuter allowance (Vale-Transporte) if you need to go to the office, though infrequently since we operate remotely (this benefit is subject to a 6% payroll deduction per CLT);
Health and dental insurance through SulAmérica (employee contributions vary by plan);
Life insurance for you and your family's protection;
Parental leave: 120 days maternity leave and 15 days paternity leave;
Childcare assistance, credited on payroll or to the flexible benefits card to ease the transition after maternity or paternity leave;
Profit-sharing (PLR) – up to one additional monthly salary per year (proportional to company revenue targets);
Birthday Day Off – a paid day off on your birthday;
Short Day – leave 2 hours early one day per week to take care of personal matters or enjoy your time;
Elife Benefits Club: a discount program offering employees exclusive deals on products and services from partner companies;
Moodar – emotional health support with up to 2 therapy sessions per month;
Partnership with TotalPass to support fitness and wellness (e.g., gym access/classes);
Partnership with Sesc to help you enjoy cultural programs;
Support for training courses and seminars in your field, up to 100% covered;
A personal development plan to guide your career path within or outside our group.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

artificial intelligence

Soft Skills

analytical skillsproblem-solving skillscollaboration

Certifications

medical diagnosis code (CID)up-to-date medical report