Customer Service

Elife

Customer Service professional providing support via social media and ensuring response quality. Join Elifegroup, offering innovative customer solutions in a fully remote role.

Posted 4/20/2026contractRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$3,500 per monthWebsite

About the role

Key responsibilities & impact

Responding to and monitoring messages via social media;
Categorizing incoming messages;
Managing cases from initiation to resolution, ensuring response quality and adherence to the brand's tone of voice.

Requirements

What you’ll need

Fluent Spanish, both spoken and written, with excellent writing skills;
Proficiency in Microsoft Office tools (especially Excel);
Ability to ensure clear communication, active listening, and a strong focus on the customer experience;
Organized, detail-oriented, and able to manage multiple requests;
Flexibility and proactivity to provide solutions in unforeseen situations;
Proven experience using internal CRMs or customer service management platforms (desirable);
Prior experience in financial-sector projects (a plus);
English (desirable).

Benefits

Comp & perks

Elife Benefits Club: a benefits and perks program offering partners exclusive discounts on products and services from partner companies.
Birthday Day Off — You deserve it and Elife will give you this gift: a DAY OFF on your birthday.
Short Day — 2 hours early leave one day per week so you can do what you enjoy or take care of something you never have time for.
Moodar — To support your emotional health, we provide 2 therapy sessions per month.
Partnership with TotalPass to help you start or maintain your fitness project.
Talks and spaces for discussions on topics related to health, well-being, and diversity.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Fluent SpanishExcellent writing skillsProficiency in Microsoft OfficeExcelCustomer service management platformsInternal CRMs

Soft Skills

Clear communicationActive listeningCustomer experience focusOrganizedDetail-orientedAbility to manage multiple requestsFlexibilityProactivity