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About the role
Key responsibilities & impact- Responding to and monitoring messages via social media;
- Categorizing incoming messages;
- Managing cases from initiation to resolution, ensuring response quality and adherence to the brand's tone of voice.
Requirements
What you’ll need- Fluent Spanish, both spoken and written, with excellent writing skills;
- Proficiency in Microsoft Office tools (especially Excel);
- Ability to ensure clear communication, active listening, and a strong focus on the customer experience;
- Organized, detail-oriented, and able to manage multiple requests;
- Flexibility and proactivity to provide solutions in unforeseen situations;
- Proven experience using internal CRMs or customer service management platforms (desirable);
- Prior experience in financial-sector projects (a plus);
- English (desirable).
Benefits
Comp & perks- Elife Benefits Club: a benefits and perks program offering partners exclusive discounts on products and services from partner companies.
- Birthday Day Off — You deserve it and Elife will give you this gift: a DAY OFF on your birthday.
- Short Day — 2 hours early leave one day per week so you can do what you enjoy or take care of something you never have time for.
- Moodar — To support your emotional health, we provide 2 therapy sessions per month.
- Partnership with TotalPass to help you start or maintain your fitness project.
- Talks and spaces for discussions on topics related to health, well-being, and diversity.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Fluent SpanishExcellent writing skillsProficiency in Microsoft OfficeExcelCustomer service management platformsInternal CRMs
Soft Skills
Clear communicationActive listeningCustomer experience focusOrganizedDetail-orientedAbility to manage multiple requestsFlexibilityProactivity