Identity Operations Service Lead

Eli Lilly and Company

Identity Operations Service Lead leading US identity teams and 24/7 access platforms at Lilly, a global pharmaceutical company. Driving IAM strategy, automation, governance, and incident response.

Posted 8/19/2026full-timeIndianapolis • 🇺🇸 United StatesSenior💰 $162,000 - $292,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management, leading technical teams in a 24/7 operations environment, and developing strategic technology roadmaps. Proven ability to enhance operational processes through automation, governance, and compliance.

Highest-signal resume keywords

Identity And Access ManagementPeople ManagementIT Service Management (ITIL)Technology Strategy DevelopmentOperational Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity And Access Management TechnologiesSailPointCyberArkMicrosoft Entra IDOktaPKIAutomationCI/CD PracticesVulnerability ManagementTool Lifecycle Management

Soft Skills

LeadershipCollaborationCommunicationCoachingPerformance Management

Certifications & Qualifications

ITIL CertificationCISSPCISM

Industry Keywords

Operational RigorChange ManagementProblem ManagementRegulatory ComplianceAudit Response

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide strategic direction and own the technology roadmap for the team operating the company’s 24/7 identity platforms and services
Lead the US portion of the global Identity Operations team and serve as a senior escalation point during incidents
Directly lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management
Partner with the Associate Director of Identity Operations to align US operations with the global operations organization
Foster security, innovation, automation, continuous learning, and operational rigor
Identify skill gaps and develop talent attraction, retention, and upskilling strategies
Establish the framework for operational tooling and architecture
Define technology strategy for monitoring, alerting, patching, automation, and orchestration platforms
Manage tool lifecycle, vulnerability management, and vendor strategy
Champion automation, agentic AI, and CI/CD practices to reduce manual effort and improve operations
Improve change management and problem management processes
Translate incident and problem trends into strategic backlog items and long-term process or technology improvements
Support decision-making and executive communication during high-priority identity service incidents
Partner on post-incident reviews and drive systemic improvements into the strategic roadmap
Collaborate with Identity Service leads, architects, and Cybersecurity leaders
Represent Operations strategy and priorities in cross-functional and leadership forums
Engage vendors on strategic partnerships supporting Operations platforms and tooling
Ensure governance processes and controls support regulatory and industry compliance
Coordinate audit response for the Operations governance domain

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related technical field
At least 8 years of demonstrated ability in Identity and Access Management
At least 8 years of demonstrated ability in an enterprise IT operational support organization
5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment
3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning
Experience with IT service management (ITIL); ITIL certification preferred
Strong knowledge of Identity and Access Management capabilities and technologies, such as SailPoint, CyberArk, Microsoft Entra ID, Okta, and PKI
Proven ability to lead high-performing teams within a global, distributed organization
Relevant certifications such as CISSP or CISM preferred
Strong business acumen combined with technical depth
Excellent collaborator management, communication, and leadership skills

Benefits

Comp & perks

Company bonus eligibility based partly on company and individual performance
Company-sponsored 401(k)
Pension
Vacation benefits
Medical, dental, vision, and prescription drug benefits
Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
Life insurance and death benefits
Time off and leave of absence benefits
Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
Flexible hybrid work model for local candidates