Senior Director, Payment Operations

Eli Lilly and Company

Sr. Director managing payment operations for LillyDirect pharmacy platform.

Posted 7/31/2026full-timeIndianapolis • California • 🇺🇸 United StatesSenior💰 $154,500 - $226,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading payment operations, managing complex customer escalations, and enhancing payment experiences. Proficient in payment flows, automation, and compliance with industry standards.

Highest-signal resume keywords

Direct-To-Consumer Payments OperationsPayment Flows KnowledgeSAP S/4HANA FamiliarityFraud Prevention ExperiencePCI-DSS Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment Operations ManagementDispute ProcessingChargeback ManagementAnalytical SkillsOperational Improvement

Soft Skills

Clear CommunicationIndependent WorkProblem-Solving

Tools & Technologies

SAP S/4HANAVertex

Industry Keywords

Payment Service ProviderCustomer Escalation ManagementInternational Payment FlowsCross-Border ExpansionRisk Monitoring

About the role

Key responsibilities & impact

Lead the end-to-end payment operations function for LillyDirect
Manage dispute and chargeback processing
Serve as the internal subject matter expert on payment service provider
Coordinate with Finance and Global Business Solutions for daily reconciliation
Handle complex customer escalations related to payments
Design target-state payment operations operating model
Continuously enhance the patient-facing payment experience
Identify repetitive operational tasks and lead automation efforts
Own the day-to-day relationship with payment service provider
Work closely with LillyDirect Finance for payment revenue and processing fees
Partner closely with Customer Care and Tech@Lilly

Requirements

What you’ll need

Bachelor’s degree
7+ years in direct-to-consumer payments operations
Strong working knowledge of payment flows
Familiarity with enterprise payment service providers
Demonstrated experience building or significantly improving operations
Strong analytical skills
Clear communicator who can translate payments complexity for non-specialist audiences
Ability to work independently in a fast-paced environment
Exposure to international payment flows and cross-border expansion
Familiarity with SAP S/4HANA and/or Vertex for tax compliance
Experience with fraud prevention, underwriting, or risk monitoring
Familiarity with PCI-DSS compliance requirements

Benefits

Comp & perks

401(k)
Pension
Vacation benefits
Medical, dental, vision and prescription drug benefits
Flexible benefits
Life insurance and death benefits
Time off and leave of absence benefits
Well-being benefits