Security Operations

• Technical lead responsible for delivery and support of company's 24/7 identity platforms and services
• Manage day-to-day operations, incident management, change management, and problem resolution for IAM focusing on authentication services
• Collaborate with Operation Manager, Service Leads and other Technical leads to align priorities and allocate resources
• Recruit, hire, coach, and develop identity operations engineers; provide career development and performance management
• Monitor IAM systems performance and health; perform maintenance and ensure systems are patched and secure
• Respond to system alerts and incidents, troubleshoot and restore services promptly
• Maintain documentation of system configurations, procedures, and incident reports and provide regular status updates to management
• Support audit and compliance requests pertaining to identity services
• Perform root cause analysis and implement corrective actions and continuous improvement
• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services

SecOps Engineer, Identity Operations Tech Lead

SOC Analyst