Associate Director, Global Medical Information

Eli Lilly and Company

Associate Director responsible for Global Medical Information and customer insights for product launches at Lilly. Collaborating with cross-functional teams to enhance customer understanding and satisfaction.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $127,500 - $187,000 per yearWebsite

About the role

Key responsibilities & impact

Establish relationships within compound and cross-functional teams, across regions and geographies, development phases, and with alliance partners and vendors to resolve medical information strategy for launching molecules
Understand the voice of the customer based on deep expertise and network within Medical Affairs, then applying that understanding to create a Global Medical Information launch strategy
Use customer insights to develop Global Medical Information content that improve customer understanding across channels (Digital; Contact Centers)
Ensure unsolicited verbal and written Medical Information inquiries from HCPs and consumers are answered in a timely, accurate, and compliant manner
Lead the development of comprehensive medical information portfolio training for affiliate, regional, and call center partners that will improve the first customer touchpoint at product launch
Provide functional coaching and lead ground-breaking initiatives that impact Global Medical Information processes, procedures, and systems
Develop and maintain expertise in drug information practices across the industry, apply expertise and benchmarking to internal Medical Information discipline
Provide staffing support and expertise at the Medical Information booth at scientific congresses

Requirements

What you’ll need

Bachelor’s Degree
Minimum 5 years of medical affairs or medical writing experience
Qualified applicants must be authorized to work in the United States on a full-time basis
Master’s Degree with minimum 2 years of medical affairs or medical writing experience (preferred)
PhD/PharmD with post-doctoral experience, experience in Oncology, or medical affairs / medical writing experience (preferred)
Demonstrated mastery of written English and professional verbal skills in English
Experience leveraging generative AI for scientific writing (preferred)
Strong social skills and the ability to be flexible in varying environments and with multiple customer groups
Demonstrated ability to lead and influence without authority across all levels in the organization
Ability to assimilate and communicate large volumes of medical information
Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc.)
Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates)
Ability to engage in travel to a degree appropriate to support the business
Attention to detail and ability to translate content strategy into realistic implementation plans
Highly motivated to learn new processes with a quality demeanor

Benefits

Comp & perks

eligibility to participate in a company-sponsored 401(k)
pension
vacation benefits
eligibility for medical, dental, vision and prescription drug benefits
flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
life insurance and death benefits
certain time off and leave of absence benefits
well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical writingmedical affairscustomer insightsdrug information practicesgenerative AIcontent strategymedical information content developmentcompliancefirst customer touchpointmedical information portfolio training

Soft Skills

strong social skillsflexibilityleadershipinfluence without authoritycommunicationattention to detailadaptabilitymotivation to learncustomer engagementteam collaboration

Certifications

Bachelor’s DegreeMaster’s DegreePhDPharmD