Engage deeply with enterprise architects, Cyber Security, and cross functional IT partners to enhance the ServiceNow capabilities
Provide technical oversight and delivery with Global Service Management Platforms (predominately Service Now)
Demonstrate strong technical abilities and a sound understanding of business strategy and policies concerning the Service Management platforms
Demonstrate technical proficiency and governance of the ServiceNow platform
Influence automation toolset implementations to be aligned with strategic roadmap and standards
Ensure effective impact analysis of platform changes and maintain adherence to Standard Operating Procedures

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or related technical field
5+ years of experience in IT service management, with a strong focus on ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell)
Proven experience with technical leadership global/diverse teams and large-scale ITSM transformations
Experience with ITIL frameworks, service operations, and process improvement methodologies
ServiceNow Certified System Administrator (CSA) or equivalent ITSM platform certifications
Clear expertise in utilising AI and Automation to eliminate manual workload
Experience with Agile and DevOps methodologies

Benefits

eligibility to participate in a company-sponsored 401(k)
pension
vacation benefits
eligibility for medical, dental, vision and prescription drug benefits
flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
life insurance and death benefits
certain time off and leave of absence benefits
well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowIT service managementITILAIAutomationAgileDevOpsprocess improvementtechnical leadershipimpact analysis

Soft Skills

communicationinfluencecollaborationstrategic thinkinggovernance

Certifications

ServiceNow Certified System AdministratorITSM platform certifications