Support the company's 24/7 identity privileged access management services
Ensure the secure and efficient support of identity and access services
Execute processes for incident management, change management, problem resolution, and continuous improvement that enable Identity services
Continuously monitor IAM privileged access management systems performance and health
Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions
Manage and maintain IAM privileged access management systems
Implement changes to enhance system efficiency and reduce downtime
Maintain documentation of system configurations, procedures, and incident reports
Provide regular status updates to management
Work closely with IT teams, developers, and stakeholders

Requirements

Bachelor's degree in Computer Science, Engineering or related technical field
3+ years of proven experience in supporting and delivering Privileged Access Management services with CyberArk
Experience with IT service management (ITIL)
Knowledge of fundamental security principles
Knowledge of key capabilities and principles for privileged access management including Just in Time Access
Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages
Critical thinking and analytical reasoning skills
Good communication and presentation skills
Ability to work with a distributed and virtual team
Understanding of cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls
Relevant certifications such as CISSP, CISM, or similar

Benefits

Company bonus eligibility
401(k) participation
Vacation benefits
Medical benefits
Dental benefits
Vision benefits
Prescription drug benefits
Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
Life insurance and death benefits
Employee assistance program
Fitness benefits
Employee clubs and activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Privileged Access ManagementCyberArkIT service managementITILPowerShellPythonNodeJSPHPcloud-based architectureJust in Time Access

Soft Skills

critical thinkinganalytical reasoningcommunicationpresentationcollaboration

Certifications

CISSPCISM