Associate/Senior Associate/Manager – Virtual Reimbursement Hub Operations, Immunology – Dermatology
Eli Lilly and Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,500 - $150,700 per year
Job Level
Senior
About the role
- Work with vendors to implement virtual reimbursement brand program design requirements, processes and technology
- Review performance and quality reports to verify compliance and identify trends and impact on service quality and critical metrics
- Implement necessary improvements in collaboration with the vendor and training
- Review customer experience measures for trends and implement improvement recommendations as necessary across impacted programs
- Collaborate with the vendor to ensure adherence to training and quality standards
- Participate and provide feedback and recommendations on calibration of call and case monitoring across reimbursement services teams
- Participate in quarterly business reviews with vendors and reimbursement services teams
- Understand various contact center and reimbursement technologies and provide recommendations as necessary
- Design, improve, and deliver both new and existing agent training programs
- Support vendor and Consumer Services teams during Business Continuity Plan (BCP) activation by coordinating communications on operational impact.
Requirements
- Bachelor’s degree or equivalent or Successful Completion of the Professional Apprentice Program for Lilly Patient Services (LPS)
- Minimum 3 years of LPS, Value and Access, Information Technology or equivalent experience for Lilly employees
- Qualified applicants must be authorized to work in the United States on a full-time basis
Benefits
- eligibility to participate in a company-sponsored 401(k)
- pension
- vacation benefits
- eligibility for medical, dental, vision and prescription drug benefits
- flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
- life insurance and death benefits
- certain time off and leave of absence benefits
- well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program designperformance reportingquality assurancecustomer experience analysistraining program developmentcall monitoringcase monitoringbusiness continuity planning
Soft skills
collaborationcommunicationfeedback provisionrecommendation implementationtrend analysis
Certifications
Bachelor’s degreeProfessional Apprentice Program for Lilly Patient Services