Director

• Provide technical leadership for the design, development, and implementation of Lilly’s end-to-end case management capabilities
• Oversee ICSR activities and case quality, including data analysis, trend reporting, KPIs, and business insights
• Manage ICSR vendor and CRO relationships, including process review and remediation
• Define and monitor global ICSR metrics and safety business insights via dashboards
• Drive digital enablement, operational excellence, and integration of new technologies for case management
• Lead global projects on safety systems ensuring strategy, risk management, and continuous improvement
• Prepare for and support regulatory inspections and internal/external audits related to ICSR processes
• Build, mentor and maintain a community of ICSR subject matter experts and recruit/develop team
• Represent Case Management cross-functionally and with external industry groups and partners
• Support the EU QPPV role to enable fulfillment of legal responsibilities

Senior Director – PV Case Management, ICSR

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